A little while back I stopped in front of our local Chinese restaurant but didn’t get out of my car because there was a commotion going on in front of the restaurant. Lucy, the Chinese’s co-owner with her husband Leo, was holding her one-year old daughter Jessie in her arms and was shouting at a customer who was sitting at the open area of the restaurant alongside. Lucy was furious. She was shouting at someone who had come into the shop and had complained. She continued shouting until the centre manager had to come along to calm her down and tell her to get back into her shop.
Lucy takes great pride in her restaurant and the Chinese cuisine that she serves to customers. Perhaps she is young and hot headed but she has a good heart. To get her into this state of frustration she must have been provoked by extreme rudeness on the part of the customer. Continue reading “A simple “thank you” goes a long way”