
One evening at a coastal town I went to a fast-food pizza shop to buy my daughter a pizza. I was surprised at that time of the night – around 10 o’clock – to find a manager in the store working on the store’s human resources systems. I was impressed by this leadership and curious to find out more.
The manager at the store was one of five managers who look after different parts of the business of a chain consisting of six franchise pizza outlets in Cape Town. The owner is himself a top human resources practitioner and it was interesting to see how even without him present how much emphasis is placed on the human resources side of the business. Continue reading “What leadership lessons does Pope Francis offer small business owners?”