Laughable customer service provides opportunity for small business owners

23_1I was talking to a business owner the other day and she gave an example of laughable customer service at an outlet of a behemoth chain of retail stores. A prospective customer at the retail outlet had asked for an item but the manager said that they don’t stock it. When the small business owner heard this she took the customer and the manager to the top shelf and showed the manager where it was stocked in his store. The small business owner just shook her head and said it was fantastic for a small business competing in the same field. Continue reading “Laughable customer service provides opportunity for small business owners”