One of the massive fast-food chain stores suffered a loss of 245 pieces of chicken and 63 kg of chips in three days. In two shifts 424 cans of cold drink and 518 cans of juice had disappeared. Management tried to stop the losses by locking the freezers, storerooms and the walk-in coolers. But the stock losses continued. The business hired new supervisors and managers and implemented more stock handling measures. It was an impossible task and eventually the business dismissed all their staff in the particular team at a disciplinary enquiry. The problem was resolved immediately. Continue reading “How much do you value the hard work and honesty of your staff in your small business?”
In the beginning of the year you promised yourself that you would get your best idea off the ground. This would be the year that you would make it happen. You would take small steps and with each one come closer to realising your goal. But now that the year is nearly over how far are you? Is it time for a review?
A product I’ve been working on reached a critical stage. The unit cost was much too high. I have had to find alternative suppliers to get the unit cost lower. This is the thing, it can take three times longer than you thought it would to bring your business plan into fruition and the costs magically double. Continue reading “Is it time for a review of your start-up idea?”
I visited a new fast chicken and sit-down restaurant where the staff gave friendly and swift customer service. This service was so excellent that when the manager and co-owner came around to ask us were we happy with our meal, I asked him could he explain just one thing to me.
My question was: how come your staff are so helpful and friendly compared to the national chain of chicken restaurants that previously had a similar operation on the same premises? Continue reading “Do you take on any customer you can find or are you selective?”
One evening at a coastal town I went to a fast-food pizza shop to buy my daughter a pizza. I was surprised at that time of the night – around 10 o’clock – to find a manager in the store working on the store’s human resources systems. I was impressed by this leadership and curious to find out more.
The manager at the store was one of five managers who look after different parts of the business of a chain consisting of six franchise pizza outlets in Cape Town. The owner is himself a top human resources practitioner and it was interesting to see how even without him present how much emphasis is placed on the human resources side of the business. Continue reading “What leadership lessons does Pope Francis offer small business owners?”