
Some time back in the early morning I wanted to buy magazines at a stationery and assorted non-foods and gifts store in a large shopping centre. It was 9 AM and the store was still closed. I waited together with a small group of other potential customers for the doors of the store to open. Staff were in the store as well as security but there was no sign that anyone was going to open the shop. After about 15 minutes I gave up as did almost all the other potential customers.
This flagrant disregard of customers was a worrying sign. The same chain of stores had a few years back gone into near bankruptcy and fortunately had been pulled back from the brink of disaster. Now one wondered what was going to happen next. Continue reading “Is your small business dying? One dead giveaway that you’ve got it all wrong”