Have you had an experienced lately where you were treated poorly as a customer? How did you feel? Did it make you resolve with greater determination to serve your customers more effectively?
This is not one of those gripe sessions about experiencing poor customer service. We all have too many examples. Being kept waiting. Ignored even when we are standing in front of the cashier. Glaring errors with restaurant bills. Defective goods that we only find about later when we get home and have to fight to get a replacement or refund.
Continue reading “How to connect with customers in a deep and meaningful way”
