A customer stormed out of a local Italian franchise restaurant on Sunday evening before 8 o’clock. He was shouting “you’ve lost a customer”, “you’ve lost a customer”, “you’ve lost a customer”. No one from the restaurant rushed out to calm him down or give him assurances.
The problem with this restaurant is that the manager had not informed this customer and others that the closing time had been changed on Sundays from 9 o’clock in the evening to 8 o’clock. No notices, no informing customers personally, nothing. Continue reading “How can some small businesses afford to play fast and loose like this?”
