A small local business markets its products online via an online store that it has created to increase its offering. The other day when I tried to order from this online store there was a problem because the store doesn’t take instantaneous payments like its international rivals.
An email is sent to you stating that an invoice will be sent with instructions on how to pay. Two days later I had still not received the invoice. So I called the online store number but was unable to get through for a day. When I did get through two days later, I was told that the item was unfortunately hard of stock and they would not be reordering it. The contact person also apologised for being so late because their online store and office telephones had been down for a few days. I enquired whether they could order the item from their agents overseas but was told that they wouldn’t be doing so. Continue reading “Some local online stores still not up to scratch”
