On an economy flight from Johannesburg to Cape Town I sat next to a couple visiting South Africa from Israel. When it came time for “lunch the man’s wife asked the flight attendant for a fresh tomato cocktail. But she was refused.
With a condescending voice and manner, the flight attendant repeated to the woman three times that she could not have a fresh tomato cocktail because she was in economy class. Only business class passengers could order fresh tomato cocktail. For economy class passengers the only tomato cocktail available was in a can. Continue reading “Does introducing a lower priced product harm your premium product?”
