The food came late. The meal tasted awful. The unsmiling waiter kept us waiting for the bill. The restaurant manager wasn’t there to listen to our complaints.
This isn’t about customer gripes. We all have our own tales of service woe:
• Deliveries that come a week late.
• Waiting on the call centre line for up to half an hour to speak to accounts for your utility bill and getting cut off and having to call again… and again. Continue reading “Are your customers satisfied with your service?”
