I was helping a young person with her project when I discovered that she had missed something important because she hadn’t been paying attention. I had to bite my lip to make sure that I didn’t give her criticism that would be negative and damaging but to provide feedback that could help correct the course. Yes, to correct the mistake would involve inconvenience and more hard work but it was more important to encourage the young person to move forward.
How would you like to be treated when you make a mistake or forget to do something important?
When I look back to growing up, I remember certain important qualities of my grandparents and how they handled me and my brothers. The one thing that stands out is that they always made any fault seem easy to correct. It’s the same principle from that famous human relations expert Dale Carnegie. An unkind word was never spoken, nor was a tone used to diminish the esteem of any one of us three young boys. Continue reading “Do you treat your employees with respect when they make mistakes?”
