Some time back I moved into a new house and there was a snaglist of about 20 items that needed fixing in the place. I was able to get hold of a handyman who had been in the business for a few years because he had been retrenched early from a government bank. This repairman got stuck in and did the repairs and minor renovations very well.
Afterwards he completed a whole lot more repairs and renovations. But unfortunately a friend of his died and he got such a fright that he decided to drop all the handywork and go on an extended one-year holiday. When he came back from his travels, he was no longer interested in repair and renovation work because he wanted to life to the full.
That’s an example of a outstanding supplier who went way beyond the norm and delivered quality that is seldom seen from home suppliers. He was so superb that you wanted to give more and more work. There were no comebacks. No mumbles about payment. In fact, he made sure that you were 100% satisfied with his work before he presented you with an invoice. He worked on the repair and renovation jobs quickly and left absolutely no mess. All round it was an extremely pleasant experience. Continue reading “The dark side of supplier relationships”
