A couple previously in “marketing” opened a local restaurant-coffee shop with good intentions but after 18 months were forced to sell it. What went wrong?
Strangely enough, it’s simple. They decided they knew what customers wanted. It’s a common mistake. But costly.
In the last few months you could see that things were going wrong. They put exotic items on the menu, attracted the wrong beer swilling crowd, drunken and obnoxious, took away the specials and started charging for Wi-Fi unless you spent a minimum of R50. Continue reading “No matter how creative you are, second-guess customers at your own peril – 8 golden rules”










